→ Returns & Refunds
Not happy? We’ll fix it.
Your satisfaction — and your pet’s — is the only standard we hold ourselves to. If something isn’t right, tell us and we’ll sort it.
5–7
Day refund processing
What we accept back
Products returned within 8–9 days of delivery, unused, unopened, in their original packaging. We can’t accept opened products for hygiene reasons — unless they arrived defective. To start a return, email connect@furamore.com with your order number and reason.
Damaged or wrong product
If your order arrived damaged, leaking, or completely wrong — email us within 48 hours of delivery with a photo and your order number. We’ll send a replacement or issue a full refund at zero cost to you. No return shipping required.
How refunds work
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. UPI and card payments typically reflect within the same window.
What can’t be returned
Opened or used products — for hygiene reasons, we can’t accept these back unless defective. Products returned after the 8–9 day window. Items that are clearly damaged by misuse rather than a product defect.
Need to make a return?
Email us — we respond within 24 hours, every business day.
